The Queensland State Emergency Service Volunteer Association Inc. (QLDSESVA) is committed to protecting your privacy and providing technology that gives you the most powerful and safe online experience. This Privacy Statement (Statement) applies to the QLDSESVA website www.qldsesva.org.au and governs data collection and usage through this site. By using the QLDSESVA website, you consent to the data practices described in this statement.
Name and Contact Information
The QLDSESVA is an incorporated association based in Queensland, Australia. The postal address of the QLDSESVA is: PO Box 505 | Ferny Hills DC QLD 4055. General enquiries regarding this policy or other matters can be made using the “Contact Us” form located on our website at https://qldsesvamembers.memnet.com.au/Contact-Us or by emailing The Secretary, QLDSESVA at secretary@qldsesva.org.au.
What Personal Information is Collected and Stored
Personal Information is information or an opinion that identifies an individual. QLDSESVA collects personally identifiable information such as your e-mail address, name, home or work address or telephone number. QLDSESVA also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favourites.
There is also information about your computer hardware and software that is automatically collected by QLDSESVA. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by QLDSESVA for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the QLDSESVA website.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through QLDSESVA public message boards, this information may be collected and used by others. QLDSESVA does not read any of your private online communications.
How Personal Information is Collected and Stored
We collect Personal Information from you in many ways, including when:
you interact with us over the phone, in person, by mail, by email or online via our website;
you join the QLDSESVA as a member;
you apply for a position with us as an employee, contractor or volunteer;
you participate in our surveys or questionnaires;
you attend a QLDSESVA event;
your details appear in media, publications or other publicly available sources,
your details are obtained from cookies or third-party websites.
Why We Collect Personal Information
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing lists at any time by contacting us in writing. When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Use of Personal Information
QLDSESVA collects and uses personal information to operate the QLDSESVA website and deliver the services you have requested. QLDSESVA also uses your personally identifiable information to inform you of other products or services available from QLDSESVA and its affiliates. QLDSESVA may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
QLDSESVA does not sell, rent or lease its customer lists to third parties. QLDSESVA may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, QLDSESVA may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to QLDSESVA, and they are required to maintain the confidentiality of your information.
QLDSESVA keeps track of the websites and pages our customers visit within QLDSESVA, in order to determine what QLDSESVA services are the most popular. This data is used to deliver customized content and advertising within QLDSESVA to customers whose behaviour indicates that they are interested in a particular subject area.
QLDSESVA websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:
conform to the edicts of the law or comply with legal process served on QLDSESVA or the site;
protect and defend the rights or property of QLDSESVA; and,
act under exigent circumstances to protect the personal safety of users of QLDSESVA, or the public.
Sensitive Information
QLDSESVA does not use or disclose sensitive personal information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information without your explicit consent.
Use of Cookies
The QLDSESVA website use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize QLDSESVA pages, or register with QLDSESVA site or services, a cookie helps QLDSESVA to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same QLDSESVA website, the information you previously provided can be retrieved, so you can easily use the QLDSESVA features that you customized.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the QLDSESVA services or websites you visit.
Security of Personal Information
QLDSESVA secures your personal information from unauthorized access, use or disclosure. QLDSESVA secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. If personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Accessing and Correcting Personal Information
The QLDSESVA recognises every individual’s right to correct personal information that we have collected where they believe it to be inaccurate, out of date, incomplete, irrelevant or misleading.
Members of the QLDSESVA have access to view and modify their own personal information via the organisation’s software systems including its membership database and website.
Other members of the general public who have reason to contend that the QLDSESVA has retained their personal information either correctly or incorrectly may request the access, removal or modification of their information by contacting The Secretary, QLDSESVA via email at secretary@qldsesva.org.au. We aim to respond to all such requests within 30 days. If we believe it is necessary, we may ask for additional information to identify you to ensure that such requests are properly authorised.
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
Links to Third Party Sites
The QLDSESVA website may contain links to websites operated by third parties. If you access a third- party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third-party providers / websites are responsible for informing you about their own privacy practices. QLDSESVA encourages you to review the privacy statements of websites you choose to link to from the QLDSESVA site so that you can understand how those websites collect, use and share your information. QLDSESVA is not responsible for the privacy statements or other content on websites outside of the QLDSESVA.
Disclosure of Personal Information Outside Australia
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia. Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:
you have given us your consent to disclose personal information to that third party; or
we reasonably believe that the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to Australian Privacy Principles and the law or binding scheme can be enforced; or
the disclosure is required or authorised by an Australian law or court / tribunal order.
Mishandling and Complaints
The QLDSESVA welcomes feedback regarding this Statement and its operation. If you believe that QLDSESVA has not adhered to the contents of this Statement, please contact The Secretary, QLDSESVA by email at secretary@qldsesva.org.au. We will use commercially reasonable efforts to promptly determine and remedy any issues or concerns. Please allow up to 30 days for the QLDSESVA to respond to your complaint.
We understand it will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with the QLDSESVA’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
Changes to this Statement
QLDSESVA will occasionally update this Statement to reflect company and customer feedback. QLDSESVA encourages you to periodically review this Statement to be informed of how QLDSESVA is protecting your information.